Once your order has shipped, you will receive a Shipping Confirmation email with a USPS tracking number. Please allow 1–2 business days for order processing, and an additional 1–5 business days for delivery, depending on the selected shipping method and destination. USPS delivers Monday through Saturday, excluding federal holidays.

If you have questions about shipping or tracking your order, our Customer Service Specialists are available to assist you Monday through Friday from 9 AM to 7 PM EST at 1-800-771-9489.

Change Submitted Orders

There is a very short window for order cancellations or modifications. Changes may be possible by accessing your account’s Order Status page or by contacting us immediately after placing your order.

Shipping Methods and Rates

SkinCeuticals.com ships orders via United States Postal Service (USPS) to addresses within the contiguous United States, Alaska, and Hawaii.

  • USPS Ground Advantage: 3–5 Business Days
  • USPS Priority Mail: 2–3 Business Days
  • USPS Priority Mail Express: 1–2 Business Days

Shipping Costs:

  • Standard USPS Ground shipping is $8.00
  • Complimentary shipping is available for registered SkinCeuticals Members on orders shipping within the contiguous United States.

Please allow 1–2 business days for processing time in addition to shipping time.

Note: Due to federal air safety regulations, certain products—including but not limited to Phloretin CF, Phloretin CF Gel, AOX+ Eye Gel, Blemish + Age Defense, LHA Toner, Conditioning Toner, Silymarin CF, Resveratrol B E, HA Intensifier, Multi Glycan, and P-TIOX—can only be shipped via ground shipping and cannot be delivered to Alaska or Hawaii. We apologize for the inconvenience and appreciate your understanding.

APO/FPO, PO Boxes, U.S. Territories, and International Shipping

At this time, SkinCeuticals.com does not ship to:

  • APO/FPO addresses
  • PO Boxes
  • U.S. Territories
  • International destinations

We apologize for any inconvenience.

Shipping Confirmation

Once your order has shipped, you will receive a Shipping Confirmation email containing your USPS tracking number and a link to track your package. You can check the status of your delivery at any time using the provided tracking link.

Returns

Your satisfaction is our priority. SkinCeuticals gladly accepts returns for items purchased on SkinCeuticals.com within 30 days of the purchase date.

To initiate a return and generate a prepaid return shipping label, [click here].

Please return items in their original packaging, if possible, and include the return packing slip provided with your return label. Items returned within 30 days will be refunded in full to your original method of payment.

Please allow up to 30 days for the return to be processed once received.

If you prefer to use your own shipping method:

  • You must still initiate the return online.
  • Include the invoice in your package.
  • We recommend shipping with tracking and insurance for your protection.

Note: Items received more than 30 days after purchase are not eligible for return. We do not offer exchanges at this time.

We reserve the right to reject returns or charge applicable fees for items that do not meet return criteria or show signs of policy abuse.

Only items purchased from SkinCeuticals.com may be returned through our online process. Products purchased through skincare professionals or other retailers must be returned to the original point of purchase.

Problems with an Order

If you experience any issues with your order, please contact us via email or call 1-800-771-9489 to speak with a Customer Service Specialist, available Monday through Friday, 9 AM – 7 PM EST.